BriefCase
BriefCase

Executive- Customer Service( Women Candidate Only) Job in Shv Energy Pvt. Ltd.

Executive- Customer Service( Women Candidate Only)

Shv Energy Pvt. Ltd. 4+ weeks ago
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Job Summary

Job Description

Roles and Responsibilities

  • Order receipt and Clubbing / SAP - Order processing for Cylinders & Bulk
  • Facilitate Customer complaint Mgmt related to Cylinder Customers and Franchisees
  • Payment Follow Up / Proactive calling for Payment / Payment knocking against invoice
  • Co-ordinate to fulfill orders as per Service Standards of Cylinders & Bulk
  • Follow up for BG renewal & updating details in SAP
  • Ensure Optimum Secondary Distribution cost for Cylinders & Bulk load
  • Follow up for PESO License of Cylinder Franchise & Bulk Customers
  • To co-ordinate for data for master creation of new customer in SAP
  • Ensure timely and accurate Price updation
  • Price Communication to customers
  • Stock updation of ALDS
  • Handling Customer queries related to dispatches, financial statements, new connection etc.
  • Custodian of Agreements / BGs

Key Competencies

  • Interpersonal Skills
  • Communication Skills- Verbal & Written
  • Listening Skills
  • Problem Analysis and Problem Solving
  • Attention to detail and accuracy
  • Customer Service Orientation
  • Adaptability and Initiative
  • Achieving Personal Work Goals & Objectives


Desired Candidate Profile


  • Qualification - B.Com graduate
  • 3-5 Years of Experience in Customer Service role
  • Profound knowledge of Excel and PowerPoint
  • Working knowledge of SAP SD Module
Experience Required :

3 to 5 Years

Vacancy :

2 - 4 Hires

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