Sr. Assoc-infrastructure Job in Sutherland Global Services
Sr. Assoc-infrastructure
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate Professional - Infrastructure. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
In this role, you will get to:
Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.
Be the Point of Contact: Resolve basic level 1 requests and issues in a Mac OS and Windows environments
Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures
Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox, etc.)
Keep management updated: Relay important information in the form of timely and accurate reports; issue the status of the daily operation report and project status reports as required
Our most successful candidates will have:
- Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- College degree from an accredited four-year institution or relevant technical experience
- Previous customer support, sales, or technology experience a plus
- Ability to be persistent in working through challenges and doing whatever it takes to get the job done
- Ability to be creative and resourceful in finding effective solutions to problems and situations
- Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
- Willing to work for 24/7 shift
- Work location Bangalore
Qualifications:
Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate Professional - Infrastructure. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
In this role, you will get to:
Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.
Be the Point of Contact: Resolve basic level 1 requests and issues in a Mac OS and Windows environments
Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures
Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox, etc.)
Keep management updated: Relay important information in the form of timely and accurate reports; issue the status of the daily operation report and project status reports as required
Our most successful candidates will have:
- Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- College degree from an accredited four-year institution or relevant technical experience
- Previous customer support, sales, or technology experience a plus
- Ability to be persistent in working through challenges and doing whatever it takes to get the job done
- Ability to be creative and resourceful in finding effective solutions to problems and situations
- Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
- Willing to work for 24/7 shift
- Work location Bangalore
Fresher
2 - 4 Hires