Sr. Assoc-infrastructure Job in Sutherland Global Services
Sr. Assoc-infrastructure
Sutherland Global Services
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the Expert: Ensure customer get enrolled on a Google billable plan by using sales strategies, creating needs and demonstrating product benefits. Basic troubleshooting: Soft technical support and general customer service questions. Identify customer needs and match them with the GSuite product. Convert trial customers to a paid version of the GSuite product, Upsell customers from basic to business to unlimited version. Provide and facilitate the delivery of responsive and reliable technical solutions to customers as per the defined process and guidelines. Provide support to migrate email into a new platform. Guide through setup of websites/creation of new websites using templates. Teach users basics of setting up a cloud based email, calendar, shared file storage, office tools and sites.Be the Point of Contact: Handle Email & Calls for the customers using the provided tools. Ensure the customer receives a satisfactory support experience across all channels handled for the purpose of assisting with billing, Control Panel, Mobile/Sync/Migration, Collaboration or Email issues. Handle a broad range of customer cases. Gather information from customers, troubleshoot technical and account issues; Escalate cases as needed. Update customer information and transaction information as needed into the database. Guide customers through the process of online activation of subscription. Assist in configuring devices to email mobile devices, tablets, PCs (Android OS, iPhone, Windows Mobile etc) and Provide support to add/remove/modify user permissions, on emails, calendars, shared documents etc. Provide information and guidance on Cloud storage: And data maintenance.Consistently Deliver: Meet and exceed requirements for deliverable output. Achieve all agreed KPIs. Work pro-actively to ensure potential issues are escalated appropriately.Define Sutherland Reputation: Represent the company in a professional manner. Deliver an excellent experience to every customer meeting Googles service standards.
Qualifications:
Our most successful candidates will have:
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the Expert: Ensure customer get enrolled on a Google billable plan by using sales strategies, creating needs and demonstrating product benefits. Basic troubleshooting: Soft technical support and general customer service questions. Identify customer needs and match them with the GSuite product. Convert trial customers to a paid version of the GSuite product, Upsell customers from basic to business to unlimited version. Provide and facilitate the delivery of responsive and reliable technical solutions to customers as per the defined process and guidelines. Provide support to migrate email into a new platform. Guide through setup of websites/creation of new websites using templates. Teach users basics of setting up a cloud based email, calendar, shared file storage, office tools and sites.Be the Point of Contact: Handle Email & Calls for the customers using the provided tools. Ensure the customer receives a satisfactory support experience across all channels handled for the purpose of assisting with billing, Control Panel, Mobile/Sync/Migration, Collaboration or Email issues. Handle a broad range of customer cases. Gather information from customers, troubleshoot technical and account issues; Escalate cases as needed. Update customer information and transaction information as needed into the database. Guide customers through the process of online activation of subscription. Assist in configuring devices to email mobile devices, tablets, PCs (Android OS, iPhone, Windows Mobile etc) and Provide support to add/remove/modify user permissions, on emails, calendars, shared documents etc. Provide information and guidance on Cloud storage: And data maintenance.Consistently Deliver: Meet and exceed requirements for deliverable output. Achieve all agreed KPIs. Work pro-actively to ensure potential issues are escalated appropriately.Define Sutherland Reputation: Represent the company in a professional manner. Deliver an excellent experience to every customer meeting Googles service standards.
Qualifications:
Our most successful candidates will have:
- Excellent knowledge of English (B1H spoken, B1H written)
- Basic understanding of web technologies (HTML, XML, HTTP protocols) and email management (IMAP, POP3, Exchange) preferred;
- Some experience in a service or support center and related understanding of technical troubleshooting
- Strong communication skills and analytical skills
- Able to work positively in a fast-paced, changing environment.
- Ability to multitask and have excellent organizational skills.
- Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.
- Willingness or skills for a customer-oriented job
- Ability to work on flexible shifts, agreed in advance with the team
- Precision, loyalty, organization
- Written test (grammar, vocabulary, reading comprehension)
- Articulate, bright and curious.
- Passionate about service
- Experience using and troubleshooting Google Apps issues, is considered as an advantage.
- High school or university degree (technical Computer systems; non-technical Philology, Economics)
- Very good computer literacy is compulsory ( MS Word, MS Excel, MS PowerPoint, excellent knowledge of Internet)
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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