Associate Manager - Team Manager Job in Sutherland Global Services

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Job Responsibility:

• Understand business requirements of the client (internal), and devise customized research and consulting solutions to address their needs.
  • Identification of issues, pain-points, growth opportunities for a client through Industry Research, Company Research, Competitive Intelligence/Benchmarking, etc., and recommend strategic solutions
• Design and prepare deliverables (in MS Word, Excel, POWERPOINT formats)
  • Understand data requirement for the engagement, and determine effective data sources for the deliverable
  • Conduct in-depth secondary and primary research, based on requirement
  • Synthesize and analyze the research findings to come up with strategic solutions/insights for the client
  • Prepare final deliverable(s)
• Build strong and relevant professional relationships internally and externally
• Use research tools and frameworks to develop high-impact deliverables
• Should be able to multitask and manage multiple projects
• Ensure the quality, timeliness, accuracy, and accountability of the assigned research projects
• Work with moderate supervision on client deliverables and other research initiatives
• Responsible for training and mentoring other team members
• Contribute towards the Sales pipeline by identifying areas of growth

Desired Candidate profile:

• Post-graduate degree from premier institute
• 5-8 years of relevant business research/consulting experience
• Familiar with key tools and frameworks (OneSource, Factiva, Hoovers, Gartner, Forrester, D&B, Bloomberg & other online research portals)
• Should have good Excel and PowerPoint skills
• Possess excellent communication and presentation skills
• Strong analytical and business acumen
• Ease and comfort to deal with multiple stakeholders
• Willingness to work in a highly demanding and result oriented team environment

Our most successful candidates will have:

• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner