Client Management Manager Job in Stratagyn Inc

As a Client Management Manager, you will assume responsibility for managing 8-10 HR Outsourcing / Project Clients. Also ensure facilitation of value creation for the Clients through various HR Interventions.

The Client Management Manager position is a senior level role that serves as a primary business liaison for HR Solutions between Stratagyn and its clients. While the role is multifaceted, the Client Management Manager has overall accountability and responsibility for Stratagyn s relationship with the clients. At a strategic level, the Client Management Manager is expected to develop an in-depth understanding of her/his client s business and support the strategies & plans that senior management will deploy to drive desired business outcomes.

At a functional level, the Client Management Manager serves as an integrator ensuring that the various Stratagyn team members are client focused, providing & managing consulting and operational aspectsat the client location and delivering a high quality service.

Responsibilities:

• Manages a portfolio of 8-10 Client Accounts representing Stratagyn s HR Solutions;
• Works closely with Clients and interacts with appropriate levels at client location, including HR, Finance, Technology and other leadership roles for ensuring proper integration;
• Leads strategic client planning to drive service excellence and revenue growth;
• Serves as a trusted partner of the client, while balancing the needs of Stratagyn
• Leverages Stratagyns team members to provide a high level of consistent and responsive service;
• Manages market and client intelligence for assigned clients;
• Measures the team performance and develops the capabilities and competencies for improving efficiency.
• Ensures client satisfaction in line with the agreed SLAs with the client
• Strong business acumen that correlates with developing innovative solutions that responds to HR needs in support of the business

Experience:

• 8-10 years of experience in independently managing HR Department in previous assignment(s)
• Broad content knowledge across HR consulting and outsourcing solutions (e.g. PMS, Rewards, Talent Management, Policies, Compliances etc)
• Demonstrates strong account management, and consultative skills.
• Demonstrates confidence and personal impact with internal and external clients.

Disclaimer:

Nothing in this job description restricts management's right to reassign duties and responsibilities to this role in future.