Partner Success - Senior Manager Job in Sannam S4

What are we seeking?

What we look for at Sannam S4

Whilst we perform daily tasks for our clients, through successful implementation of these projects we have the ability to positively impact many thousands of people s lives across the world. We aspire to hire entrepreneurial talent, people with an energy and enthusiasm for our mission.

We aim to attract staff who want to be the very best professionals they can be. Our endeavour is to provide training and professional development to ensure our staff are widely recognised for their professionalism, their superior abilities and capabilities and that our investment in them pays dividends through the positive impact they make.

We look for individuals who share our passion for the international education sector and who can give our clients the confidence and support to explore, enter and expand education markets worldwide.

We love hiring people who are enthusiastic, who recognise opportunities, can help realise them and who thrive from being part of a young, energetic and highly ambitious international team.

Education Mission Statement

Sannam S4 s focus is to deliver to our international higher education partners:
1. Greater student recruitment demand
2. More cost effective (on a per student basis) and more efficient (conversion time) recruitment and
3. Scalable and sustainable internationalization strategies
than any other partner they could choose.
Our success is underpinned by a holistic approach to internationalization, achieved by our focus on the following four pillars of activity:
1. Student enrolment
2. Research and partnerships
3. Governance and regulatory and financial compliance
4. Government advocacy
We are proud to be the partner of choice to over 75 high globally ambitious institutions from 8 different countries delivering recruitment results in multiple key international source locations.
To achieve mission success, Sannam S4 leverages distinct and proven advantages:
1. Unparalleled first hand multi-disciplinary knowledge of the international higher education sector
2. Exceptional implementation capabilities in key international markets
3. An international footprint which means we are always close to our partners and even closer to the markets they entrust us to serve them in
4. A geographic base from which we are able to communicate in perfect English with 90% of the world s international student population in the same time zone
5. A business model which combines economies of scale, technology enablement and multi channel penetration
6. A commitment to a partnership approach where success is a shared objective and a shared outcome
Sannam S4 has the pedigree and integrity required to serve our partners demonstrated by our:
1. Track record of commitment to the highest standards of service protecting our partners reputation
2. Track record of delivering absolute and sustained success and exceptional ROI for all our partners
3. A truly global knowledge base gained by serving partners and delivering solutions across multiple geographies
4. A business ownership structure which drives the right long term partner alignment i.e.>90% of Sannam S4 is owned by our staff as opposed to external commercial investors

Our Approach to Excellence
Producing Magic Outcomes by Delivering Brilliant Basics
Sannam S4 recognises the value of technology - and it is at the core of our business operations. We also recognise the importance of people - our business is run by hundreds of talented professionals from across the globe. We also recognise the combined power of technology and people when underpinned by local knowledge, domain expertise and first hand experience.
This is the Sannam S4 advantage: Over 250 international experts combining their knowledge, expertise and first hand local experience with technology to deliver unparalleled outcomes in the sector.
Delivering Sustainable Success
The international higher education sector is evolving at a more rapid rate than ever before. Old techniques have proven to be redundant, new ones lack the benefit of experience and local know how.
With this changing landscape Sannam S4 have recognised the need to evolve and improve our service proposition to ensure we deliver the highest quality services and the best results possible.
Importantly we have recognised we must adapt our proposition from being one of a platform to being a partner in supporting our clients success.
Building on a highly impressive existing client base, Sannam S4 is focused on building the world s leading international higher education advisory business.

Using its international experience to advocate to national governments that more effective and efficient frameworks be put in place to foster and encourage greater internationalization, whilst delivering the local practical in-country support institutions require, Sannam S4 is committed to making a leading contribution to the ongoing development of international higher education.

Role summary

We at Sannam S4 are re-imaging what a consulting and education services organization can be, positioning Sannam S4 as the partner of choice for universities as they look to unlock value internationally.

As part of this, Senior Manager Partner Success will work with Head Partner Success and will be responsible for driving client results and retention, identifying client needs, establishing trust, developing solutions and maintaining regular, effective communication. You will serve as the primary account manager for an assigned portfolio of clients and will be responsible for developing/maintaining strong, long-lasting, and positive account relationships.

In this role, you will provide mentoring, coaching, ongoing communication thereby driving high engagement and excellent business results. You will build strong working relationships with regional / country teams to deliver optimal results. You must be well organized, flexible and enjoy the challenge of problem-solving with diverse people and projects in India and globally.

What success in this role looks like:
- Support the success of the India and International 3 Year Plan
- Support the scale up and growth of existing India-focused accounts
- Improve existing client relationships

Partner Success owns our Partner s challenges as if they were our own. We help them transform for the future by offering practical solutions that are crafted intelligently, passionately, relentlessly.

This role will drive key-activities to improve customer experience and strengthen the relationship between Sannam S4 and its Partners. The selected candidate will play a crucial role in building trust with the present and potential Partners and help in retaining Partners by making the service personalised and customised to meet their needs.