Systems Admin,sr (vmware) Job in Stefanini It Solutions

Systems Admin,sr (vmware)

Stefanini It Solutions 4+ weeks ago

Hyderabad, Telangana
Not Disclosed
Full-time

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Job Summary

Exp- 6+ yrs relevant.

Role

Description

L3 Operation support, candidate will be directly reporting to IT Operation manager
Key point of technical escalation in the event of major incident
Performs regular reviews of incident reports, to identify candidates for Problem Management
Attend the CAB regularly
detailed planning of complex changes to the environment
Risk assessment and validation of Change tickets applied to the environment
Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.
Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.
To provide hands on support for critical incidents or if demand exceeds team resources available
Working experience on cloud technologies (private, hybrid & public clouds)
Knowledge of IT services under IaaS portfolio
Troubleshoot and resolve any hardware, software or configuration related incidents
Monitor and ensure high availability of customer"s IT infrastructure
Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues
Troubleshoot and take ownership of incident until resolved
Complete service requests and execute changes assigned
Escalate issues/incidents to next level and follow-up until closure
Coordination with Third parties, Vendors and suppliers for fault resolution.
Ensuring that the SLAs are met for all incident, problem, request, and change
Participate in root cause investigation
Perform routine patching activities and ensure that all the systems are up to date
Ensure that configuration backup of all the system is up to date
Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement
Generate the various reports required for operations management
Keep tickets up-to-date as per response SLA in ITSM tool
Contribute knowledge articles and update them in a timely manner when required