BriefCase
BriefCase

Associate System Analyst Job in State Street

Associate System Analyst

State Street 4+ weeks ago
Apply Now
Job Summary What you will be responsible for As an Associate Systems Analyst you will: Perform and coordinate all annual password rotations in a timely manner Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD s SaaS Operations clients. Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD s automation tools. Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients. Escalate and track issues which exceed the scope of the frontline support capability. Ensure all internal SaaS Operations tracking systems and documentation are accurate and current. Provide periodic off-hours support. What we value Ability to manage multiple, simultaneous priorities. Proven organizational skills with attention to detail. Ability to achieve results without close supervision. Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team. Demonstrated practical, hands-on, can-do approach, and the ability to work efficiently and creatively. Strong analytical and problem-solving skills. Education & Preferred Qualification 5+ years of overall experience, preferably in customer facing roles. 1+ year of trading/financial systems experience preferable 1+ year of experience with Ansible Automation Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills Aptitude for technical troubleshooting Ability to succeed in a mission critical, technical, customer service and support environment Ability to work effectively with internal departments and external vendors to resolve client issues General familiarity with Windows administration, networking, and databases preferred Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required Salesforce administrator or related experience desirable, but not required
Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs