Hiring For Cx Lead For Multiple Cities Job in Stanza Living
Hiring For Cx Lead For Multiple Cities
Stanza Living
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Description
- This candidate will be the part of central CX team and will be collaborating with cross functional teams
- (Ops/Sales/Projects/Food/Housekeeping etc) to drive the complaint resolution TAT and will own the SLA violated
- (escalated cases) cases for the assigned city.
- The objective of this role is, to reduce the consumer complaints by identifying the process gaps proactively and
- working with relevant teams and driving the complaint resolution TAT and CSAT
- This candidate will be working closely with cross functional teams (City level/Central) closely to identify the
- process gaps proactively and will do the RCA which would help to design the long-term solutions.
- Lead/participate in maintenance of standard processes and new process releases and drive the adherence
- Should be able to analyze the data to identify the repeated issues and how can we solve the issues structurally
- and should be able to recommend the new processes if current structure is not efficient.
- Handling escalated cases and providing insights, Capturing the VOCs and sharing with leadership for next course
- of action
- Will have to visit and operate from multiple properties in the assigned city
Required Skills Experience/Other details: -
- Minimum 4 years of experience in Operations
- should have managed escalations
- should have very good exposure of working with cross functional teams
- Bias for action is key to success for this role, should be able to deliver results and recommend the solutions proactively Roles and Responsibilities
Experience Required :
2 to 6 Years
Vacancy :
2 - 4 Hires
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