Customer Success Executive Job in Softobiz Technologies (p) Ltd

Job Summary

A customer success role is focused on building and maintaining strong relationships between a company and its customers, with the ultimate goal of ensuring customer satisfaction and retention. The following are typical responsibilities and duties of a customer success professional.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills.

Responsibilities

• Understanding the Requirements and plan the implementation.
• Perform validation and verification testing.
• Showcase your work to stakeholders and clients.
• Handling various types and domains of the clients
• Keeping all the client s required data upto the mark

Requirements

• Build relationships with customers: Establish and maintain positive relationships with customers through regular communication, including email, phone calls, and face-to-face meetings.
• Onboard new customers: Work closely with new customers to ensure a smooth onboarding process, providing training and support as needed.
• Monitor customer usage: Track and analyze customer usage of products or services to identify opportunities to increase engagement and usage.
• Troubleshoot issues: Address any technical or non-technical issues that customers encounter and ensure timely resolution.
• Provide product knowledge: Serve as a product expert and provide customers with guidance on best practices and strategies to optimize their usage of the product.
• Conduct customer feedback sessions: Collect feedback from customers and share insights with the product and engineering teams to improve product offerings.
• Advocate for the customer: Serve as the voice of the customer within the company, advocating for their needs and ensuring that they are prioritized.
• Monitor customer satisfaction: Monitor customer satisfaction metrics and develop strategies to improve customer satisfaction and retention.
• Collaborate with cross-functional teams: Work collaboratively with sales, marketing, product, and engineering teams to ensure a seamless customer experience.
• Meet performance targets: Achieve or exceed customer success goals, such as customer retention, upsell, and revenue targets.
• Ideal Experience: Experience in handling US, Australian or UK clients
• Should have experience in Sales Background, B2B, B2C.
• Should have experience in account handling.

About Softobiz

Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work.Softobiz, a team of 250+ technology enthusiasts, have been trusted by the leading enterprises around the globe for the last 15+ years.

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneers in the latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visitwww.softobiz.com,

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