BriefCase
BriefCase

Technical Specialist - Exchange (l2) Job in Softline

Technical Specialist - Exchange (l2)

Softline 4+ weeks ago
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Job Summary

Description

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

  • Experience in Incident and Task management tool like remedy.
  • Experience in handling customer and severity cases.
  • Multiple messaging systems hands-on experience on MS exchange 2007/ 2010/ 2013/ 2016/ 2019 versions
  • Strong understanding and experience with MS Exchange 2007/2010/2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, message flow and security.
  • Day to day administration, support, maintenance, and monitoring of the MS Exchange
  • 2007/2010/2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts, Public Folder creation, replication, and rights assignments. Message tracking and troubleshooting to resolve mail delivery issues.
  • Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA
  • Patch and configuration management of MS Exchange. Good active directory knowledge to resolve exchange related issues.
  • Experience supporting Enterprise Anti-SPAM products.
  • Out Of Hours server reboots & checks
  • Good knowledge on Mail Archiving software
  • Sound knowledge of email client like Microsoft Outlook and OWA
  • Good knowledge of Windows Operating Systems, Hardware and Networks.
  • Deliverables will include ticket ownership, response, resolve and update and handle escalated tickets from L1 level.
  • Relevant Exchange certifications
  • 3 to 5+yrs in Exchange

The role, responsibilities and geographical focus will change and develop over time along with the company s rapid growth.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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