Technical Specialist - Ems - (l3) Job in Softline

Technical Specialist - EMS - (L3)

Services Delivery Mumbai, India

Description

The Main Purpose Of This Job: Technical Specialist will work in services delivery role for customers. He or she should have good knowledge on Microsoft EMS infrastructure and should have good communication skills to interact with customer or internal management as & when required with full confidence.

This role is highly customer focused, requires ability and willingness to travel and to be able to work in a growing organization.

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• Deep and validated understanding of Microsoft Enterprise Mobility and Security technologies.
• Great understanding across the Microsoft Security solution stack (Active Directory Domain Services, Azure AD Connect, Active Directory Federation Services, Microsoft Identity Manager, Windows Server Operating Systems, Azure security, Office 365 Security, Windows 10 Security)
• Deep knowledge of Endpoint Management (Microsoft Intune, Mobile application management, Configuration manager, Hybrid AD Join/Azure AD Join/Windows Autopilot, Conditional access policies, etc.)
• Deep knowledge of Enterprise Mobility & Security Solutions (Office 365 Security, Azure Identity Management, Azure AD Premium features; Privilege identity management, entitlements, access reviews, Azure Information Protection/RMS, Advanced Threat Analytics/Protection, Microsoft Cloud App Security)

The role, responsibilities and geographical focus will change and develop over time along with the company s rapid growth.

Experience:

• Minimum 3+ Years of experience on Microsoft EMS Implementation & Deployment
• Microsoft Certification on MS 100, MS 101, MS 500 will be preferred & expected.

  KEY RESPONSIBILITY AREAS

  • Adhere to processes, policies and procedures laid down by the organization with respect to Service Delivery / Project Delivery.
  • Enhance service levels to build customer trust & satisfaction & attain high level of CSAT.
  • Able to transform our customers Security on their Microsoft platforms through designing and implementing Microsoft Security technologies in the cloud.
  • Perform discovery, analysis, design, build, test and deployment of solutions.
  • Providing Projects plans, Scope and SOPs etc.
  • Comfortable meeting with clients and leading workshops.
  • Work with other consultants and sales team members to design and execute the technical implementation of Enterprise Mobility + Security solutions based on client requirements and design specifications.
  • Recommend a solution that aligns with the customer s business needs and requirements (discuss benefits and risks)
  • Work together with a project manager to successfully complete a project
  • Provide configuration recommendation and assistance to other solution deployment team members
  • Act as a technical liaison between customers, service engineering teams and support.