Delivery Manager Job in Smartek21

Job Description :

SmarTek21 is looking for a delivery manager who is customer-obsessed and believes people and processes are the fulcrum to success - to super charge our services experience from offering to delivery. As a key member of the Services leadership team, the Delivery manager will work to encourage a customer-first culture in the Organization..

Responsibilities :

• Evangelize SmarTek21 Delivery excellence to teams, strategic partners, customers, influencers and decision makers to facilitate building, managing, and providing a perspective on potential service offerings.
• Ability to understand the overall business strategy and direction from the executive team and ensure services team is aligned to that vision
• Drive the team to discover customer problems and create valuable, desirable, and pragmatic solutions with key outcomes and success metrics defined
• Collaborate with customer engagement and services leadership team on strategy, partnering on key initiatives and driving cross-functional alignment and progress
• Work with the team to define and prioritize a backlog that continuously delivers measurable value to clients and business
• Deeply understand, analyse, synthesize, and record user needs into priorities, roadmap plans, and detailed specifications
• Drive team success by facilitating activities, aligning team members on project outcomes, bringing clarity where there is ambiguity, and keeping everyone aligned throughout delivery
• Identify critical assumptions, define scope for new projects, measure success metrics, and use data to take informed decisions
• Understand the customer journey and incorporate industry standards and best practice into the service delivery
• Influence and drive continuous improvement of delivery, solution development lifecycle process, practices & initiatives.

Desired Candidate profile :

• 14+ years of software / IT engineering industry experience
• 8+ years of experience managing delivery for service-based companies
• Proven record of delivering enterprise services with a deep technical and business acumen
• Demonstrated experience in building successful cross-functional partnerships and successfully navigating through complex stakeholder environments
• A strong growth-mindset and a servant-leadership approach
• A proven track record of hiring, mentoring, and leading high performing teams
• Proven record of end-to-end ownership and attention to detail; able to run independently and bring clarity to ambiguous problems
• Outstanding planning, collaboration, and organizational skills
• A strong quantitative and qualitative appetite to a rigorous data driven decision-making
• Great EQ and affinity for both team and customers' success
• Drive requirement definition, customer experience design, service delivery roadmap and prioritization
• Strong analytical and problem-solving skills with a bias towards experimentation and action
• Excellent interpersonal and written communication skills

Primary Technical Skills :

Secondary Technical Skills :