Manager / Senior Manager - Implementation Lead Job in Sirionlabs
Manager / Senior Manager - Implementation Lead
Sirionlabs
4+ weeks ago
- Gurgaon, Haryana
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Role: Customer Success Manager
Years of Experience required: 12+ Years
Work Location: Gurgaon/Remote
Responsibilities
- Manage the Offshore Sourcing Governance Service Delivery organization teams of 10-12 contract management professionals at various levels of experience.
- Manage on-going operations either on-shore/Off-shore for existing and new customers and carry out below tasks:
- Partner with the client's contract management team to understand business requirements to implement solution
- Establish working relationship with client's lines of business and other key stakeholders to define requirements
- Assess the client environment and determine how to configure the SM Cloud software for the client and feed this information back to off-shore team for design and execution
- Track and report various work streams delivering contract management services during and post implementation
- Perform thorough quality assurance of deliverables on ensure consistency and quality
- Carry out pre-go live checks and gain client acceptance on system configuration
- Hold governance reviews internally as well as with client stakeholders during and after go-live to report progress made and highlight/mitigate any risks
- Conduct workshops and training sessions with client and supplier stakeholders to enable new system and processes on an ongoing basis
- Lead change management initiatives in consultation with client stakeholders to improve new system/process adoption and closely monitor usage patterns
- Review system performance on a regular basis and raise tickets with support team to resolve proactively
- Track user creation in line with the agreed base in the executed software contract
- Collaborate with product and engineering on new functionality requirement basis client feedback and participate in daily prioritization calls to resolve day to day issues
- Support on expansion and renewals
Experience Required :
Minimum 12 Years
Vacancy :
2 - 4 Hires
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