Manager / Senior Manager - Implementation Lead Job in Sirionlabs

Manager / Senior Manager - Implementation Lead

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Job Summary

Job Role: Customer Success Manager

Years of Experience required: 12+ Years

Work Location: Gurgaon/Remote

Responsibilities

  • Manage the Offshore Sourcing Governance Service Delivery organization teams of 10-12 contract management professionals at various levels of experience.
  • Manage on-going operations either on-shore/Off-shore for existing and new customers and carry out below tasks:
  • Partner with the client's contract management team to understand business requirements to implement solution
  • Establish working relationship with client's lines of business and other key stakeholders to define requirements
  • Assess the client environment and determine how to configure the SM Cloud software for the client and feed this information back to off-shore team for design and execution
  • Track and report various work streams delivering contract management services during and post implementation
  • Perform thorough quality assurance of deliverables on ensure consistency and quality
  • Carry out pre-go live checks and gain client acceptance on system configuration
  • Hold governance reviews internally as well as with client stakeholders during and after go-live to report progress made and highlight/mitigate any risks
  • Conduct workshops and training sessions with client and supplier stakeholders to enable new system and processes on an ongoing basis
  • Lead change management initiatives in consultation with client stakeholders to improve new system/process adoption and closely monitor usage patterns
  • Review system performance on a regular basis and raise tickets with support team to resolve proactively
  • Track user creation in line with the agreed base in the executed software contract
  • Collaborate with product and engineering on new functionality requirement basis client feedback and participate in daily prioritization calls to resolve day to day issues
  • Support on expansion and renewals
Experience Required :

Minimum 12 Years

Vacancy :

2 - 4 Hires