Ops Asst. Manager Job in Sincro Llc
Ops Asst. Manager
Sincro Llc
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Key job Responsibilities:
- Manage and Coach team of Operations Support Specialist to effectively manage team performing cross-functional duties working with Oracle Order Management, Customer Data, Configure Price Quote (CPQ), and Product Creation & Maintenance (PCM)
- Work with Sincro peers around the globe to ensure a consistent and high-quality level of support for clients
- Maintain basic knowledge of OEM Programs, Products & Guidelines, and stay abreast of changes, updates, and modifications
- Manage customer escalations to completion and drive root cause analysis and solutions
- Responsible for team and individual training, and communication of updates to all team members
- Assist in interview and hiring decisions
- Manage projects as assigned
- Takes the unpopular stand to challenge the status quo, but support the unified decision of the management team
- Provide timely and effective communication
- Portrays a professional persona with internal and external clients
- Provides regular associate career and job coaching and is responsible for providing both ongoing and yearly performance feedback
- Performs quality reviews
- Manages to metrics and takes actions based on results
- Facilitates the acceptance of change in the workplace
- Supports professional growth for all associates
- Interacts with peers on projects that may have an impact on the department
- Act as the manager on call for rotating weekend support shifts, as needed
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
Similar Jobs for you
Help us improve TheIndiaJobs
Need Help? Contact us