Customer Success Manager Job in Shopsense Retail Technologies Private Limited
Customer Success Manager
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
What will you do at Fynd? Onboarding and training of the Brand Stores for O2O business Conducting and managing Inductions, Products & Process Training Build annual training program and prepare feedback and assessment sessions Implement new activation at the stores for brand Design and develop marketing strategies to increase business for O2O model Monitor and evaluate training programs effectiveness Regularly evaluate ongoing training to ensure the smooth functioning of Stay abreast of the new trends and tools in the retail industry Interact regularly with the Brand store team, ASM, RM and Ops Head to plan growth strategies Responsible for the business growth for the sales team Review existing training material to determine appropriate Ensure content delivery is practiced and fluent Modify or create materials and manual to meet specific training needs Drive training program that includes web based seminars, printed manuals, training videos Some specific Requirements Should be a Graduate (any discipline), 2 years of work experience in Retail / Sales / Strategy / Marketing Good influencing and negotiation skills Professional communication skills including speaking, networking, presenting and writing Prior relevant experience as training or in sales as salesperson, with ability to demonstrate clear ROI from the training delivered Hunger to travel up and down the country Basic data/excel skills
Fresher
2 - 4 Hires
