Senior Manager- Administrative Operations Job in Sannam S4

What are we seeking?
Sannam S4 continues to grow, a relentless focus on customer service, efficiency, discipline and planning ahead of growth is going to be critical for the business achieving its ambitious plans. We are seeking to recruit a member who can ensure that daily office administrative operations are performed in a seamless and efficient manner resulting in providing a very good experience to all stakeholders.

Why apply?
This role provides a unique opportunity to successfully build business excellence in Company operations, work with the management and leadership team. You will join an entrepreneurial and highly ambitious company.

Our partners and stakeholders
Sannam S4 places tremendous value on its strategic partnerships and close affiliations with respected organizations which include a formal Strategic Partnership with the U.S. International Trade Administration (ITA) U.S. Department of Commerce, the UK Department for International Trade (DIT) and close working relations with the governments of Australia, New Zealand, Canada and Ireland. We work very closely with the Embassy of India in Washington D.C. and with the federal and state government(s) in India.

Sannam S4 leads and collaborates in thought leadership and policy discussions via close working relationships with the U.S. India Strategic Partnership Forum (USISPF) and the U.S. India Business Council (USIBC), American Chamber of Commerce in India (AMCHAM), British Business Group (BBG), Federation of Indian Chambers of Commerce and Industry (FICCI) and the Confederation of Indian Industry (CII) amongst others.

What drives us?
At Sannam S4 we are committed to building the world s leading and most respected international market entry and expansion services business. We have built our business in a space between traditional global consultants, accountants, law firms and government agencies. We do not only consult, but we implement on our research and advice; a combination of skill sets which our clients regularly tell us that stands us apart.

Our success is entirely built on our ability to drive our clients success. This symbiotic relationship supports long term relationships and very high client retention. Sannam S4 s largest office in New Delhi holds the distinction of being certified against the ISO27001 certified demonstrating our commitment to adhering to international standards and the importance of securing our clients data.

What we look for at Sannam S4
Whilst we perform daily tasks for our clients, through successful implementation of these projects, we have the ability to positively impact many thousands of people s lives across the world. We aspire to hire entrepreneurial talent, people with an energy and enthusiasm for our mission.

We look for professionals who relish being given responsibility and who seek to design, own and lead their own strategies and impact within our business.

As a rapidly expanding firm we look for new members of the team who can take on executive responsibilities as we scale the business and expand in India and beyond.

We hire team players who share our passion for international cross border business and collaboration and who give our clients and partners the confidence, solutions and support they need to explore, enter and expand worldwide.

We love hiring people who are enthusiastic, who recognize opportunities, can help realize them and who thrive from being part of a vibrant, energetic and highly ambitious international team.


Role summary
As Sannam S4 continues to grow, a relentless focus on customer service, efficiency, discipline and planning ahead of growth is going to be critical for the business achieving its ambitious plans. The role is intended to drive Business Excellence in the Organization. The role demands engaging with various Internal & External stakeholders/partners. Drive improvement overall management of the administrative tasks. Role will be responsible for facility management, real estate management, change management and process improvements.

8 - 14 years

Any graduation, and MBA/PGDM

Strategy:
oAssisting Head of Operations to plan and build the operations strategy in line with stakeholder needs and in keeping up with current best practice in the field of changing operational requirement;

Ownership of Sannam S4 s Real Estate footprint in India
oEnsure that Sannam S4 s real estate / offices are fit for purpose, maintaining a high standard of working environment;
oEnsure the smooth operation of day to day operational activity for Sannam S4 s real estate and the associated team (covering admin, front desk, office boy/girl staff etc.);
oTake full responsibility of company s offices for upscaling, aesthetic wellbeing, maintenance, improving user desk ratio and client satisfaction.

Travel management
oEnhance and manage company s travel desk, process, vendors and growing travel requirement of the staff.

Vendor Management
oManage relationships with vendors and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed terms;
oEnsuring identification of new vendors and suppliers follows the company s procurement process.

People and stakeholder Management
oRegular face-to-face meetings with employees to ensure a) strong personal relationships are developed with colleagues, b) stakeholders concerns are well understood and addressed and c) change management activity is fully integrated with the teams responsible for operational delivery;
oBring and execute innovative ideas to enhance stakeholder s overall experience;
oDevelop and manage admin team.

Governance
oEnsure Business Continuity Plan is kept up to date and is tested in line with the plan;
oIdentify security vulnerabilities and eliminate them with strategic solutions that increase asset safety.

Ownership of the company s Operational Risk Management framework
oAssist Head of Operations in ensuring adequate levels of inspection and audit take place to provide comfort to management on the integrity of Sannam S4 s operations (and controls). Support all audit activity (whether internal or external) and ensure requests are met in a timely manner;
oProvide regular reporting to management on the performance of the administrative operation department.

Documentation
oEnsure all Operations policies, standard operating procedures and processes are documented and make sure these are reviewed periodically for suitability (and updated where required)

Operations, Administrative, Project Management, ISO Procedures, Vendor Management, Travel Management, Corporate Real Estate, Business Continuity Planning, Stakeholder Management, Operational Risk,

Minimum required qualifications
Degree and / or MBA in Operations and Administrative Management related subject preferred (to include engineering) ;

Work Experience
8 years of experience in administrative operations /client services delivery / process and performance improvement;
Some background in ISO would be good to have;
Formal project management training and experience;
High degree of drive and motivation to ensure delivery of objectives in a timely, efficient and effective manner;

Desired/Preferred Skills

With a strong track record of professionalism and support for our clients, Sannam S4 has built its business on individuals who bring value and experience to the business and its clients and the accountability that a medium sized business requires. Below are the desired and preferred skills and competencies for this position:

Excellent ability to communicate effectively in English (verbal and written communications);
Experience in a similar knowledge intensive industry (Consulting / IT /KPO);
Ability to work in target-oriented environment and under pressure.
Resourceful and outgoing;
Highly innovative;
Highly attentive to detail;
Driven by a desire to make improvements;
Demonstrates personal integrity;
Good level of self-efficacy as relates to problem-solving and client service delivery.