Sales Support Center 1st Line Team Leader Job in Sandvik

Sandvik Coromant India is looking for : Sales Support Centre 1st Line Team Leader Bangalore, India

PASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORT

IF SO, SANDVIK COROMANT INDIA WANTS TO SPEAK WITH YOU!

Your challenge

• In this position, your overall mission is to lead a Sales Support Center to provide world class customer service experience to both existing and prospective customers from Regional & Global Market.
• You are driving the development of your team, stimulating and encouraging an environment which continuous improvement, customer experience and innovation are sought and nurtured.
• You coach and clarify ways of working and process improvements to your direct reports, ensuring a proper change management approach
• You are operational, securing hands-on to manage Sales Support activities, looking for efficiency and effectiveness of the team and being responsible and accountable for Enquiry to Delivery activities.
• You also ensure the team makes full efficient use of standard IT and global platforms (including EBP, CRM, TIBP, B2B, mobility ), and be able to train and coach the team to build strong digital awareness.
• You also drive, communicate and follow up on local KPI s aligned with Sales Support center objectives and the SA Operations purposes, and set Bonus targets accordingly.
• You have full responsibility in people management, including Annual Performance Management and Development review processes.

Your character

• We re looking for someone with a Customer Service experience and understanding, on top of leadership potential or proven skills and aptitude, in accordance with Sandvik Leadership Model.
• The role is oriented to people with Bachelor s degree (preferable) or relevant qualifications in Business Administration or Engineering.
• You know how to motivate team of people, to be persuasive and create good relationships, securing both results and commitment.
• As we work in an international setting, you have excellent skills in English, both written and verbal, and possibly additional language skills.
• You are capable of working in a demanding environment, demonstrating strong planning and organizing skills, being also able to set targets and coach your team to achieve them.
• You have a disposition in digital applications, with good experience and skills in ERP system SAP and Microsoft 365, and proven coaching capabilities to drive the team in adopting different solutions.
• We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you re open minded, exploring different perspectives.

At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We re looking forward to meeting you!

Application

No. of Open Position = 2.

Location is Bangalore, India

Send your application no later than Saturday, April 03, 2021. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: R0026266

Contact information
For further information about this position, please contact:
Anupama Sinha, HR Professional, +91 9607824706

Sandvik Coromant is a part of global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong partnerships with customers support the development of advanced machining technologies and systems that will change, lead and drive the future of manufacturing. Sandvik Coromant owns over 3100 patents worldwide, employs over 8,000 staff, and is represented in 130 countries.