Process Trainer Job in Samaira Hr Solutions

Process Trainer

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Job Summary ROLE OBJECTIVE:

This should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long-term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.

  • Identifying training and development needs within an organization through quality scores
  • Producing training materials for in-house courses
  • Training new hires and conducting refresher courses
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
  • Weekly updates on process changes
  • Creating and conducting process knowledge tests
  • Assist in cross functional training during peaks
PRIMARY RESPONSIBILITIES:

Should include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of, managing of direct reporting staff

  • Should have the skill to identify the best candidates to be recruited for the job (trainees)
  • Span of Control 0
KEY RESULT AREAS:
  • Complete identified training sessions in time
  • Identify critical training needs
  • Development of training modules for new joining employees
  • Improve Quality of training
  • Training throughput
  • Trainer feedback scores
TCF COMPETENCE:
  • TEAM WORKING
  • PERFORMANCE MANAGEMENT
  • COMMUNICATION
  • RESULTS FOCUSED
  • CUSTOMER SERVICE
INTERNAL:
  • Training Manager
  • Operations Manager
EXTERNAL:
  • Operations Training Manager
  • Operations Manager
  • Training Officers
  • LOCATION: Pune
  • QUALIFICATION: 10+2 and above
  • WORKING DAYS: 6 DAYS (1 rotational week off will be provided)
  • SALARY OFFERED: Upto 5.5 LPA + 15% Variable
  • JOB TYPE: Full-time
  • EXPERIENCE: 2 yrs or more as Sr CSA/or 1+ yrs training experience
  • SHIFT: Should be ready for 24/7 rotational shift (any 2 rotational off)
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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