Inside Sales Specialist Job in Saas Labs

Why Join Us?

About SaaS Labs

SaaS Labs is one of the fastest growing SaaS companies in India, having witnessed a multifold growth over the last couple of years. We have a vision to enable small and medium enterprises around the world to revolutionize their sales and customer support processes via workflow automations, seamless integrations and the latest technologies.

Our top products include Justcall (an intelligent cloud contact centre powered by AI), and Helpwise (shared inbox with social media integrations).

We have bootstrapped our way to >$7 million Annual Recurring Revenue (ARR) and 6000+ customers. We have recently closed a large venture funding round of $17 million (Series A)led by Base10 Partners and Eight Road Ventures in Oct 2021. We plan to utilize this to increase our capabilities by growing our team size from 100 to 500 and achieving a $100 million ARR by 2023, a significant milestone towards becoming a multi billion dollar organisation.

About Helpwise

Helpwise is an omnichannel shared inbox for all your internal and external communications. Along with team inbox, Helpwise also offers chat widget and knowledge base solutions for making it easier for businesses to provide customer support at scale. Helpwise is rated among the top shared inbox products in the market and used by 1000s of businesses around the world.

About The Role

Job Title: Inside Sales Specialist, Helpwise

Location: 100% Remote with Rotational shifts

Job Function: Business Development

Employment Type: Full Time

You will be one of the early members in Sales for the Helpwise product. Expect a lot of different responsibilities and opportunities to learn, and a fast growth path. We are looking for highly motivated and self-driven individuals who enjoy the challenges in a continuously evolving environment. As many of our customers are located in the US regions, you may start with evening / night shift times which can become rotational with day shifts (if you prefer) once the team scales.

Responsibilities You ll Shoulder

• Build a pipeline and strong personal relationships with prospects (both inbound and outbound prospects)
• Create reliable forecasts and maintain transparency on the pipeline status
• Close new business consistently to achieve business targets
• Drive product and solutions demos with the customer
• Understand competitor products well to drive meaningful discussions with customers
• Document competition and customer insights and recommend new product feature or marketing ideas
• Invest in colleagues, coach and advice when you see an opportunity for improvement.
• Work to develop and circulate the set of best practices that will be the foundation of this team
• Be proactive about solving problems even if it is outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.

Skills You ll Need

• 1 to 3 years of experience in the SaaS / IT industry (preferred) or high growth startups in sales or account management roles. Experience in international markets is preferred.
• Bachelor s degree
• Advanced level proficiency in written and spoken English
• Good negotiation skills to close deals
• Ability to empathize with customers and understand their pain points
• Understanding about SaaS and CRM products and why businesses use them. Past experience of working with SaaS products is a plus
• Ability to learn, explain and adopt tools and technologies quickly

Benefits You ll Get

• Competitive salaries
• 100% fully remote opportunity - work from anywhere
• Medical insurance
• Work-from-home grants to make work comfortable and efficient
• Generous leave policy
• Regular offsites!

Why Join Us?

100% remote

We are a fully remote team and believe that good quality work can be produced from any part of the world.

1% Mentality

All good things in life come from compounding. We believe in getting 1% better every day and focus on deep work, not staying busy.

Experimentation is in our DNA

We are a product-centric company, first and foremost. We build MVPs, test hypotheses, go to market and keep iterating. We foster innovation at speed and scale.

Learning is our edge

We make wild guesses, take on ambitious challenges and learn from them. We re always looking at the next big business problem.

Respect for everyone

Whether you re an intern or a star performer, you ll be treated with empathy and respect. You ll do meaningful work with people who are easy to work with.

Excellence as a habit

We don t settle for anything less than world-class, whether it is design, user experience, code, or culture, we re striving for excellence and competing with the world.

Ownership and trust

We hire the best people and trust them to do the right thing. We give you autonomy to make decisions from day 1.

Team HR