Technical Support Engineer Remote Rajkot Job in STP Web Hosting
Technical Support Engineer Remote Rajkot
- Rajkot, Gujarat
- 12,000 - 30,000 per month
- Full-time
- Work-from-Home
Tasks and Responsibilities:
- Monitor & review server backups (R1Soft CDP).
- Process customer orders and provisioning VPS Servers & Dedicated Servers.
- Candidates need to answer help desk tickets & live chats and help clients via inbound and outbound calls with their queries on dedicated servers / shared hosting / VPS Hosting, Domain Name Registration, Billing Cycle, SSL. Etc etc
- You should be dynamic to collect information about service incidents and search known error databases and provide remediation or escalate as necessary.
- Respond to incoming abuse reports and notify clients or provide a basic investigation of abuse source as determined by service level.
- Schedule and apply software and Operating System patches and updates as directed.
- Assist with provisioning tasks as directed by the supervisor.
- Render services on any technical/semi-technical/non-technical tasks to our web hosting clients
0 to 4 Years
2 - 4 Hires
Technical Support Engineer, Trouble Shooting, Support Engineer, Technical Skils, Fluent In English, Voice Process, Chat Support
