Technical Support Engineer - IT Fresher Job in STP Web Hosting Pvt Ltd

Technical Support Engineer - IT Fresher

STP Web Hosting Pvt Ltd 4+ weeks ago

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Job Summary

Post: Technical Support Engineer - IT - Fresher

Experience: Freshers.

Salary: 10K+

Location: Rajkot, Gujarat

Professional Training: An extensive training for 3 months will be provided by the company.

Tasks and Responsibilities:

Monitor & review server backups (R1Soft CDP).
Process customer orders and provisioning VPS servers & Dedicated servers.
Candidates need to answer help desk tickets & live chat to assist clients encountering problems with their dedicated servers / shared hosting / VPS Hosting.
You should be dynamic to collect information about service incidents and search known error databases. Provide remediation & escalate as necessary.
Respond to incoming abuse reports and notify clients or provide basic investigation of abuse source as determined by service level.
Schedule and apply software and Operating System patches and updates as directed.
Assist with provisioning tasks as directed by the supervisor.

Minimum qualification requirement

Required - Bachelor's or higher education

Required - Located in Rajkot

Required - Good command over English

Experience Required :

0 to 1 Years

Vacancy :

1 Hire