Senior Software Engineer Job in Rocket Software

Job Description Summary:

Job Overview:

A mainframe senior software engineer responsible for maintaining and enhancing products in the mainframe z/OS storage portfolio. You will troubleshoot reported symptoms to aid in the resolution process directly for the customer or as a means to providing a permanent solution via product fix. You will act as the technical subject matter expert on multiple products in the portfolio and will work closely with quality assurance and information developers in order to deliver winning products and wow our customers with excellent service.

Essential Duties and Responsibilities:

• Review and provide feedback on designs.

• Able to assess customer needs and set expectations

• Verify accuracy of business impact statement as provided by the customer

• Independently perform problem verification by confirming a customer s environment, error messages, and symptoms of a problem

• Able to troubleshoot and resolve urgent/complex problems

• Routine use of testing tools; may define and recommend testing tools

• Research complex for resolution cases using knowledge bases, documentation etc.

• Develop reproducible cases, when necessary

• Prepare, recommend and implement solutions

• Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members

• Address and manage critical situation issues as an escalation expert across several products

• Mastery of creating case tracking details for use by team members for similar/future problem resolution

• Assist other Support Engineers at different levels

• Accountable for both team and individual results

• Participate in internal projects and other work as directed

• Regularly contribute to training content and help train other support engineers

• May serve as designated point of contact or support coordinator for large customers

• Technical subject matter expert for product domain

• Responsible for one or more products

• Produce technical documentation

• Code, test, debug and enhance multiple products

• Takes ownership of the design and development of features within their component.

• Recognizes and practically solves for anti-patterns.

• Good understanding of how his/her work aligns with high-level use cases and team deliverables.

• Define (more than a feature, less than a product) a component that fits into an architecture.

• Describe and defend design decisions for components owned by the team.

• Optimize software design to leverage platform capabilities.

• Acts as the technical subject matter expert for a product domain.

• Quantify and communicate work estimates and risks to direct management

• Handle multiple competing priorities with minimal help

• Understand features as a whole and able to break down larger stories and features into tasks

• Familiar with most of the technologies we focus on and what markets they target

• Takes ownership of customer issues and effectively communicate with Support/SEs to resolve field questions/issues

• Discuss with customers what larger concerns and problems they are trying to solve, over and above the immediate technical concerns

• Willingness to teach and grow junior team members

• Excellent listening skills

• Effectively works within the team and across teams

• Ensures all tasks are completed thoroughly and that any work done is tested, unit tested, documented, and ready for customers

• Takes identified problems and concerns and create a plan to fix the problem and prevent it from occurring again

• Follows through on all tasks

• Reliably delivers expected work products and outcomes

• Imparts a sense of urgency on junior team members

Required Qualifications:

• 10 -12+ years of software engineering experience

• Mastery of data structures and algorithms.

• Able to select data structures and algorithms to solve technical problems.

• Able to write high-quality code rapidly.

• Able to present a track record of solving problems of increasing complexity

• Good understanding of trade-offs in solving problems that have variable levels of complexity.

• Deep understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms of target operating systems.

• Working knowledge and ability to debug and support modern web applications/technologies

• IBM Metal C

• PLX

• Java

• REXX

Preferred Qualifications:

• Writes code faster than the average developer.

• Outstanding quality with few bugs in generated code.

Education:

Education: