BriefCase
BriefCase

Associate Technical Support Engineer Job in Rocket Software

Associate Technical Support Engineer

Rocket Software 4+ weeks ago
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Job Summary

Job Description Summary:

This is an exciting opportunity to be a part of a team of world-class global software engineers in the data virtualization space who have been recognized as experts by their industry peers. You will be part of Rocket Software s dynamic team of domain experts who work at a fast pace and who expect the best from their team.
As a member of the technical support engineering team, you will be a core member of a global team of engineers who lead the industry in data virtualization technology. You will not only be immersed in the technology quickly, but you will also take ownership of it and become a part of the next generation of data virtualization experts that lead this technology into the future. As you prove your skills, you will also coach your peers across the support department and share what you know with new team members as they come onboard to help them make an immediate impact.
As a tech support engineer, you will be expected to work in a fast-paced environment where you will successfully manage multiple customer cases simultaneously. You will be required to diagnose customer problems quickly, and work closely with the software engineering team schedule code fixes to the field. You will also document your contact with each of the customers you support in a timely manner to ensure an accurate history is retained for future reference.
You will keep a keen eye on the customer commitments, and ensure the development team provides you with code fixes in a timely manner so that we meet our Service Level Agreements. You will be responsive to the global technical support team when they request your assistance.

Identify and complete tasks in a fast-paced dynamic environment.
Effectively and efficiently work with customers to resolve reported problems. This includes the ability to work with customer to build, code and reproduce the customer's symptoms.
Tracking all customer contact and communication within approved tracking systems.
Follow standard guidelines and processes established by the organization

Required Candidate Skills:

  • BS degree in Computer Science/Information Technology.
  • 2+ years experience working as a DBA or Application Developer.
  • 1+ years experience working with 1 or more Database or application development platforms
  • Excellent verbal and written communication skills.
  • Solid analytical and troubleshooting skills, specifically dealing with database administration, and SQL syntax.
  • At least 1 or more programming skills such as Java, COBOL, or similar.
  • Knowledge in database connectivity.
  • Strong customer service skills.

Desired Skills

  • Knowledge of CICS, IMS, ADABAS, IDMS or VSAM
  • Knowledge with JCL, ISPF and SMP/E
  • Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
  • Knowledge/experience with ODBC/JDBC.
  • Knowledge/experience of DB2 utilities and DB2 stored procedures.
  • Knowledge/experience of DB2 LUW.
  • Knowledge/experience with Visual Studio .NET.
  • Knowledge/experience in z/OS Cobol or Natural.
  • Knowledge/experience in Microsoft SQL Server or Oracle
  • Knowledge/experience working with RACF, ACF2 or Top Secret.
  • Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
  • Knowledge/experience with the following is a plus: Rocket Data Virtualization, Rocket Data (Shadow) z/Direct, z/Services or z/Events (Streams).
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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