Technical Manager-remote Network Management Job in Rm Education Solutions India Pvt Ltd

Key Responsibilities

Management responsibilities

• Managing a team of 10+ Remote Network Managers
• People management & managing the deliverable of the teams
• Hiring , mentoring and performance management of the teams
• Create and deliver reports on the teams activities/status & deliverables

Technical Responsibilities

• Proactive Remote network management of Named Customer Sites on a day to day basis
  • Interact with the stakeholders/Third Party as appropriate for each site to ensure familiarity and mutual understanding and help with any technical queries or changes
• Create roadmap of recommended technical changes (BAU, service improvement and ticket reduction) just after Onboarding of a new customer
• Support the CAB process and other standard approved technical network changes which do not require formal CAB approval
  • Represent technical changes at CAB if required
  • Implement necessary network technical changes
  • Monitor any implementation activity being delivered by other remote teams
• Interact with on-site engineers and provide technical assistance and guidance where appropriate
• Ticket managementresponsibilities
• Support the technical transition into service of new customers
• Provide support to SC and Installation engineers during projects/installations
• Constant willingness to provide assistance with technical issues, looking at improving the customer network
  

Minimum Qualification and Experience

• Should be a Graduate (preferably Computer related) with a minimum of10 -12 years of work experience in Technical Support.

Mandatory Skills

• Experience in managing technical teams of 10+ senior resources
• Excellent people management & reporting skills
• Experience with Win 2008/2012/2016 servers, Windows 7, Windows 8, Windows 10.
• Network Management solutions experience e.g. SCCM.
• Experience managing Microsoft Active directory & group policy based network environments.
• Exposure to IIS, DNS, DHCP, TCP/IP, Microsoft network concepts and Microsoft client server network platform.
• WSUS / WDS / Image deployment.
• Experience with client application deployment and disaster recovery scenarios.
• Experience with managing Antivirus products and Backup solutions.
• Microsoft Exchange 2003/2007/2010 or Office 365.
• Familiar with backup tape drives / auto loaders.
• Experience with virtualization environments e.g. VMWare ESXi /Hyper-V.
• Experience with data storage and managed wireless solutions e.g. Aruba, Fortinet, Juniper

Desired Skills

• Knowledge of any remote support tools (e.g.: LogMeIn Rescue / Centrastage/ Bomgar).
• Configuring and troubleshooting VLANs, switches, routers.
• Exposure to Firewalls / Security solutions.
• Experience with Apple Solutions, Google Apps and Microsoft Azure environments.

Competency Requirement

• Excellent Management skills
• Customer Focus.
• Good interpersonal skills
• Excellent troubleshooting skills.
• Good analytical and problem solving abilities with a logical approach.
• A proactive, self-learning approach to new applications and technologies.
• Good judgment and decision making, excellent planning, organizing & time management skills.
• Attention to detail and drive for results.
• Good communication skills, both written and verbal.