Technical Analyst - Remote Network Management Job in Rm Education Solutions India Pvt Ltd

Key Responsibilities

• Proactive Remote network management of Named Customer Sites on a day to day basis.
• Discussing initiating / change management (through CAB process / other standard process which does not require approval) and Change Management implementation after approval.
• Add value by contributing to long term strategy in terms of recommending technologies and solutions. Similarly identify and implement ideas that result in Call reduction.
• Ensure operational SLAs are met by working with other Ops teams.
• Interact with first line onsite engineer and provide technical assistance and guidance where appropriate.
• Operational reporting to Technical Operations Manager in UK.
• Interact with Relationship Manager and other operational teams with in ESI and UK, as required.
• Identify and coordinate any other technical activity that can be remotely delivered from ESI.

Minimum Qualification and Experience

• Should be a Graduate (preferably Computer related) with a minimum of 5 - 8 years of work experience in Technical Support.

Mandatory Skills

• Experience in Win 2008/2012 servers, Windows 7, Windows 8, Windows 10.
• Network Management solutions like SCCM.
• Experience in Active directory & group policies.
• Exposure to IIS, DNS, DHCP, TCP/IP, Microsoft network concepts and Microsoft platform client server network.
• WSUS / WDS / Image deployment.
• Experience in Application deployment and Disaster recovery.
• Experience in managing Antivirus products and Backup solutions.
• Microsoft Exchange 2003/2007/2010 or Office 365.
• Familiar with Tape drives / Auto loaders.
• Virtualization solutions like ESXi /Hyper-V.
• Experience in Storage Solutions and Managed Wireless.

Desired Skills

• Knowledge of any remote support tools (e.g.: LogMeIn Rescue / Centrastage/ Bomgar).
• Configuring and troubleshooting VLANs, switches, routers.
• Exposure to Firewalls / Security solutions.
• Experience with Apple Solutions, Google Apps and Microsoft Azure.

Competency Requirement

• Customer Focus.
• Excellent troubleshooting skills.
• Good analytical and problem solving abilities with a logical approach.
• Ability to learn and pick up new applications and technologies. (Self-learning).
• Judgment and decision making, excellent planning, organizing & time management skills.
• Attention to detail and drive for results.
• Good communication skills, both written and verbal.