Application Support Analyst Job in Rishabh Software

Overview

• Candidate should have good communication and Analytical skills.
• Must have experience in supporting the web application Support

Responsibilities

• Experience in Web-based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.
• Strong experience in SQL and LINUX
• Should have strong analytical skills and ability to summarize and convey the key messages.
• Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures.
• Good experience in proving high technical support and advice our users.
• Good experience in managing production issues and requests.
• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
• Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users.
• Ensure an accurate and complete tracking of the activities.
• Perform daily checks and apply recovery and troubleshooting procedures strictly.
• Ensure and accurate and clear communication to users and partners.
• To Provide Quality service andsupport and Able to handle a Team.

Skills Required

• Experience in Web Application Support
• SQL,Linux, Java
• Good with Troubleshooting
• Able to Priortize the tickets