Voip Application Support Engineer Job in Etech Global Services

Our team is growing but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us:

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What Youll Be Doing:

• You will be responsible for providing technical support for all our software products. You will be making sure that our prospective and existing customers are getting the highest level of service possible as they deploy our technology.
• You will also be responsible to productize and provide pre-sales support to our customers. You might be enlisted to assist in various projects such as software testing, systems administration, release management, infrastructure/process design, deployment, and documentation
• Communicate via web-based applications and phone to resolve customer issues
• Provide Remote Support via remote access software
• Improve the knowledge base and documentation of products to help customers
• Replicate customer environments to enable the replication and debugging of customer issues
• Help improve and streamline internal processes
• Verify bugs raised against products
• You demonstrate the ability to provide world-class customer service and put the customers needs first
• You are able to communicate with local and global teams via verbal and written communication
• You demonstrate the ability to gather relevant information and diagnose issues effectively and efficiently
• You are able to solve problems and learn new technologies

What We Expect You To Have:

• Autonomous
• Curiosity, interest in emerging technologies, and a willingness to learn
• Experience as a support/test/network engineer or systems administrator
• Good interpersonal skills
• Excellent command of the English language (written and spoken)
• Adhere to process and culture, team player
• Knowledge of one or more foreign languages
• Proficient in Unix/Linux (Centos, RHEL, Ubuntu, Shell) and windows serve command-line.
• Working knowledge of networking concepts (TCP/IP, Routing, Switching, Firewalls, VOIP, Storage)
• Knowledge of any of the following technologies: AWS, SQL databases, Apache Tomcat, Web technologies, Java, intrusion detection systems, packet monitoring (Wireshark), Cloud Computing
• Experience in working with issue tracking software
• Must have an understanding of VOIP, Networking, SIP, codecs, sip trunking, OrecX integration exp. with Nice Incontact and with Variant and JSON