Account Manager Job in Rishabh Software

Overview

• Candidate will be responsible to serve internal client and generate new business from existing client

Responsibilities

• Learn the client business through authorized platforms and, relevant industry publications to know about the client services
• Collect, analyze client services periodically to add Rishabh s multiple services to generate new revenue. E.g: Type of work done previously, Billing rates, vertical and geographical distribution of their business, GPM/Profits, and Cost-effectiveness
• Be proactive to provide services/products to clients to open up an additional business
• Constantly forecasting revenue of each of the existing businesses to understand the client s expectations and fulfilling it accordingly
• Operate as an important link between the client and the senior management to represent the company at the best level to clients
• Interface with clients frequently and maintain an excellent relationship. Proactive in taking customer feedback and sharing with all
• Manage client expectations in an agreed way and maximizing customer satisfaction level by on-time delivery, monitoring customer complaints, providing efficient service and resolve grievances immediately
• Responsible to coordinate with various teams (PM, HoD s, Pre-Sales, BA, etc ) for quality and timely completion of all projects
• Helping the project management team to make the project more efficient and productive by giving them regular customer feedback
• Coordinate with Rishabh s invoicing team as well as with client s team for the billing and payment receivables
• Maintain accurate reports and Monitor service levels based on predetermined metrics
• Monitor trends and take appropriate action to ensure goals are met
• Maintain an excellent level of reports with all areas of Rishabh s services and executions
• Detailed knowledge of search engine /on-line marketing in International Markets

Skills Required

• Exposure to generate new revenue. E.g: Type of work done previously, Billing rates, vertical and geographical distribution of their business, GPM/Profits, and Cost-effectiveness
• Exposure to IT Service Industry
• Supporting Internal clients