Service Delivery Manager - Emaar Palm Square Job in Rbl Bank Ltd.
Service Delivery Manager - Emaar Palm Square
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Sr.
Key Responsibilities
1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
3. Driving key Metrics by :
Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
4. Maintaining lowest levels of wait-time through :
Load balancing among desks
Regular monitoring of pending tokens through Admin login
Analysis to understand employee level productivity & Daily roistering
Leave planning & Training calendar
5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
6. Compliance & Risk
Ensure operations, risk control and process adherence at branches
Branch Audit scores
SOAX Audit scores
Fraud prevention
Ops risk monitoring
RBI audits, inspections and incognito visits
7. Branch Profitability
Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
Tracking big ticket opex line items in Branch P&L Rentals, Electricity, Employees etc and taking corrective action if required
Ensure timely recovery of interest and service charges
8. Capability Building & Manpower Management
Identify training needs
Inculcate self learning culture among employees
Fresher
2 - 4 Hires
