Manager Quality & Client Management Job in Mattsenkumar

Manager Quality & Client Management

Mattsenkumar 4+ weeks ago

Gurgaon, Haryana
Not Disclosed
Full-time
Permanent

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Job Summary

Client management for multiple products and services in the account
Internal coordination and channelization of tasks for smooth service delivery
SLA management
Lead a team of MK SmartSpeech analysts responsible for managing speech analytics objectives for the client
Prepare business process reports for management and Client
Maintain and update all the process related reports for reference purposes
Conduct daily huddles/ weekly one to one sessions and training sessions as required for process improvement
Identify business process challenges by analyzing process data and metrics
Develop and implement solutions to improve efficiency of services and tools
Identify risks and issues in business processes and systems
Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements
Assist in promoting the implementation of best practices
To ensure that valuable speech analytics insights are provided to the client through the short term projects. SBA is also responsible to interact with client/s on a regular basis to discuss project needs till execution.

Analytical bent with a sharp mind and a good understanding of Power Bi data visualizations, Speech Analytics and Quality management
Ability to develop and entrench change techniques in an organization
Ability to design, carry out analysis, and model business processes
Skill for business process simulation and optimization
Ability to make decisions fast and also establish rules towards proper business management
Ability to facilitate business process and monitor other members of staff towards attaining business goal
Ability to benchmark and analyze various business processes

Work From Home till Pandemic
Transport & other reimbursements
5PM - 2AM shift (US Client)

Salary : INR 7,00,000 - 9,50,000 PA.
Skills Required :
Operational Management, Business Process Management, Speech Analytics, Speech to Text, Process Improvement, Quality Manager, Service delivery manager

Experience Required :

4 to 9 Years

Vacancy :

2 - 4 Hires

Skills Required :

Service Delivery Manager, Process Improvement, QUALITY MANAGER, Business Process Management