Service Delivery Ambassador - Noncash - Malad West Job in Rbl Bank Ltd.

Service Delivery Ambassador - Noncash - Malad West

Rbl Bank Ltd. 4+ weeks ago

Mumbai, Maharashtra
Not Disclosed
Full-time

Apply Now

Save Job

Job Summary

Description

Job Description - Service Delivery Ambassador Non CashReports to: Service Delivery Manager (Branch Manager in case of branches where there is no SDM)Key Job Responsibilities of SDM Non Casha. Service Delivery & Excellence : Ensuring service delivery as per the established benchmarks on TAT and complaint managementb. Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfactionc. Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories d. ERV and NTB growth as per targets set for the branche. Achieve overall deposits growthf. Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)g. Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teamsh. Training : achieve certification on all the products being sold through the branch i. Adherence to policies and guidelines such as KYC & AMLj. Certification on both IRDA and AMFIEducation: Graduation must (min. score of 50%)Competency: - Detailed Orientation - Problem Solving - Communication Skills- Customer Service

Experience Required :

Fresher

Vacancy :

2 - 4 Hires