Technical Support Engineer Job in Raw Engineering Llc
Technical Support Engineer
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Who we are
Being in the industry for over 12 years, Raw Engineering is trusted by the world s leading companies across a variety of industries, including IT, Finance, Sports & Entertainment, and Retail. We collaborate with our clients and hence highlighted as their strategic partner. From an engagement s initial planning stages, through launch and continuing through future road mapping, we are in lockstep with our partners business goals, technology vision and end-customer needs.
Our vision is to collaborate to achieve perfection, and we value positivity, learning, ownership, excellence and believe in building trust and care. Feel free to read more about us at https://www.raweng.com/
What will you do
- This role serves as the focal point for the success of our enterprise class SaaS service offerings across all of Raw Engineering. You will be functioning in a world-class team respected for its innovation, execution and collaboration.
- The NOC/SOC Team ensures continuity of Raw Engineering SaaS Services that impacts any significant disruption of normal operations of our enterprise service offerings and operates 24/7/365 days a year. This role increases overall confidence in the services that are being delivered and ensures proper communication to Raw Engineering customers during any disruption of normal operations.
- Play a leading role to provide a reliable service with an enterprise level SLA and must strive for 100% customer support satisfaction.
- You will be part of a group of Service Continuity Engineering. The primary objective of this role is to oversee and ensure critical applications and services provided are available and working as expected for customers and subscribers.
- The secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration.
What skills do you need
Providing technical support across all our products and services to our diverse partner base.
Managing tickets raised through a variety of channels to resolution.
Performing advanced troubleshooting (M2M technology, Open VPNs, IPSEC, AWS , K8S , IoT devices etc). Developing automation using CI/CD processes to ensure proper monitoring and reliable SLA s committed to customer Incident management and escalation handling Liaising with 3rd party suppliers and partners to accurately fix and resolve tickets. On call support to the customers. What skills do you need Mandatory skills: Prior experience in an external service desk role providing business to business support. Telecoms and cellular networks experience or experience with one of the Cloud technologies like AWS, Openstack, GCR etc. Hands on experience in writing scripts ( Python /Bash/GoLang /Java etc). Excellent verbal and written communication skills. Ability to communicate technical information to a diverse customer audience. Willing to take ownership, managing a case for the duration of its lifecycle. Work effectively with other business and technical functions to bring tickets to a successful resolution within SLAWhat we offer
Our growth is enabled and accelerated by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.
Interesting Work: This is the challenge yourself kind of workplace where you constantly learn something new and never stop growing
Competitive Compensation: We reward your high performance. Rewards are higher when you work smart and efficient without dropping a sweat.
Great place to work: With spontaneous office happy hours and team events, we don t think you ll ever be bored. A majority of our workforce are young, energetic and passionate individuals who are driven by technology, and fuelled by the fun at the workplace.
People: You have a team that will trust you and work together to achieve excellence. As a team, we believe in looking after each other s back. We are ONE team ONE dream and act as such.
Culture: Open culture where everyone is approachable with minimal hierarchy.
Medical Benefits: Mediclaim coverage for the employee and their dependents (spouse and children). Group Accidental Policy covering permanent disability, total disability and death.
Job type Full time employment
Job location Virar - Mumbai, Pune Maharashtra, India - Remote
Work schedule 9 hours shift, 5 days a week.
Minimum qualification Graduate
Year of experience 2 to 8 years
Reporting to Sr DevOps Engineer
Travel opportunities - On need basis within/outside India. Candidate should have a valid passport
There is so much more that we can talk about this role and the workplace. If you are passionate about your career as we are, please apply. After receiving your application, we will assess your profile and reach out to you if it aligns to the job description for this role. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you throughout the interview process.
Disclaimer: Raw Engineering strongly believes in Equal Employment Opportunity.
We look forward to meeting you!
People Team
2 to 8 Years
2 - 4 Hires
