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BriefCase

Customer Care Manager Job in Ratnabhumi Technologies Pvt Ltd

Customer Care Manager

Ratnabhumi Technologies Pvt Ltd 4+ weeks ago
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Job Summary

Experience : Minimum 4 yrs

Roles and Responsibilities ;

  • A track record of developing & implementing delivering continuous improvement in service delivery, and improved outcomes in Customer Services
  • Experience of leading and delivering significant change and business improvement initiatives, including people and cultural change
  • Tracking and reporting of relevant customer care performance metrics.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Resolve all client queries or requests for products andserviceswithin the given timelines.
  • To be the face of the company to managecustomerqueries, complaints/requests
  • Leading Customer Service Team

Skills :

Customer Service, Process Improvement, Decision Making, Managing Processes, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence and excellent leadership quality

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Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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