Genesys Support Engineer Job in Rarr Technologies
Genesys Support Engineer
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
5-12 years of experience in application maintenance of the Genesys engage systems.
Must have operating knowledge of Genesys applications like IVR, IRD routing applications.
Must have operating knowledge and troubleshooting experience of Genesys systems like URS, SIP server, Configuration server, configuration databases
Must have Genesys Certifications on operations by the Genesys University.
Must have experience in upgrading and troubleshooting product issue related to the Genesys Engage Products.
Must have good experience in maintenance of the IVR infrastructure like resource manager, Media servers, Orchestration servers etc.
Must have in depth knowledge of troubleshooting and maintenance of web servers like tomcat servers, weblogic etc.
Must have in depth knowledge of troubleshooting issues using various logs like SIP, URS logs, Java logs etc.
Must have worked with Chat Servers, email servers, classification server and contact servers for multimedia applications.
Must have in depth knowledge of reporting servers like ICON, Stat Servers, CC Pulse etc.
Must have worked in 1 major Genesys product upgrade project for a telecom companies
Must have understanding of product characteristics and features of the Genesys Engage products
Must have been in system maintenance for at least 2-3 telecom companies.
Must be well versed of concepts about telecom industry.
5 to 12 Years
2 - 4 Hires
