Genesys Senior Software Engineer Job in Rarr Technologies
Genesys Senior Software Engineer
Rarr Technologies
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Developing the CTI Routing Applications or Strategies through Genesys IRD and composer / Cloud Genesys Designer
- Develop or enhance existing application for various LOB.
- Configuring Genesys objects and resources in CME / Genesys Administrator Extension GAX for Routing.
- Provide end to end support to build the complex IVR & routing applications.
- Identify and explain the available various deployment methods in Genesys.
- Genesys Professional with min 7 Years of overall experience in Telecom Industry and 5+ years of relevant experience in Genesys8.x version.
- Strong Knowledge & Understanding of overall Contact Center Technology, with stress on Genesys IVR & Routing development in IRD / Composer / Cloud Genesys Designer.
- Experience in Genesys Routing Strategies Development in IRD & Expertise in Skill based routing.
- Hands on Experience in Composer inbound call flow & SCXML Routing Call flow development.
- Experience & Strong Knowledge in Routing Solutions -Genesys URS & Orchestration Routing, Stat Server, Cassandra and Composer/IRD.
- Experience in integrating the REST / SOAP method
- Knowledge in Multimedia channels
- Knowledge in JAVA, Java Script, ECMA
- Knowledge in GAX / CME & Agent Setup configurations
- Knowledge in Genesys Framework
- Good communication, analytical and debugging skills
- Basic knowledge in reporting, real time reporting CCPulse.
Experience Required :
3 to 8 Years
Vacancy :
2 - 4 Hires
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