BriefCase
BriefCase

Cloud Engineer Ms Job in Rapyder Cloud Solutions Private Limited

Cloud Engineer Ms

Rapyder Cloud Solutions Private Limited 4+ weeks ago
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Job Summary
Job Description

  • Create/Assign/Update/Review tickets or Service-Requests logged in the Support Portal.
  • Resolve tickets/request logged in the Support Portal.
  • Triaging of tickets with internal teams when necessary.
  • Acquire functional knowledge about the product and be able to identify and resolve the customer s issues.
  • Should be able to perform all other such tasks as may be required to provide a response/resolution to the customer within SLA parameters.
  • Should be able to meet customers expectations.
  • Be able to generate reports and information to the higher manager management as and when required.
  • Should be able to perform ad-hoc related tasks as and when required.



Requirements

  • Alert Monitoring & Management
  • Queue Management- Ticket Classification, Ticket Tagging.
  • Resolving Assigned tickets within SLA and shift.
  • Ensuring Minimum Ticket Handover to the next shift.
  • Closure of all Task/Activities Assigned before the Due Date Assigned.
  • Resolving P1 Level Issues & Working with Seniors within SLA. Preparing RCA
  • SOP/KB creation Preparing Monthly & Quarterly Reports
  • Attending Internal & External Trainings.

Benefits

ITIL Framework (Ticket Management)
AWS Cloud Framework
Customer Handling
Project Task Management
Reporting
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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