Executive Partner Delight Job in Radical Minds
Executive Partner Delight
Radical Minds
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Process / LOB: Food
Job: Executive Partner Delight
Location: Bangalore
Reporting to: Team Leader
- Provides prompt, efficient and high-quality service to Swiggy restaurants (partners) through email & phone.
- Demonstrates ownership of every Partner interaction to achieve successful first-time resolution on all contacts
- Works with multiple technology applications and features to resolve Partner contacts.
- Demonstrates the ability to work independently while using departmental resources, policies, and procedures
- Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance
- Follows up with the clients for any special requirements.
- Maintenance of customer complaints.
- Customer feedback & surveys.
- Highlight customer issues to the concerned authorities.
- Demonstrated effective, clear and professional written and oral communication and attention to detail.
- Ability to embrace constant change with flexibility.
- Schedule flexibility to work at weekends.
- Intermediate MS Office applications specifically Excel (preferably).
- Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is a must.
- Relevant field experience will be preferred.
- Excellent spoken and written communication skills
- Knowledge of Customer s Culture
- A versant score of 4+
- Willingness to work in 24 7 (22 hours currently) environment and rotational shifts.
- Excellent teamwork and ability to work in a distributed delivery environment.
- Should be proactive and with customer service approach.
- Any Graduate / Post Graduate.
- Fresher and Experience Candidate may Apply.
- Should be comfortable with Inbound.
- Must be flexible working in shifts.
- Agents should possess grammatically correct communication skills in written and Verbal English.
- Should be proactive and with customer service approach.
Apply for this position
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Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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