Executive Partner Delight Job in Radical Minds

Process / LOB: Swiggy

Job: Executive Partner Delight

Location: Bangalore,

Reporting to: Team Leader

• Provides prompt, efficient and high-quality service to Swiggy restaurants (partners) through email & phone.
• Demonstrates ownership of every Partner interaction to achieve successful first-time resolution on all contacts
• Works with multiple technology applications and features to resolve Partner contacts.
• Demonstrates the ability to work independently while using departmental resources, policies, and procedures
• Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance
• Follows up with the clients for any special requirements.
• Maintenance of customer complaints.
• Customer feedback & surveys.
• Highlight customer issues to the concern authorities.

• Demonstrated effective, clear and professional written and oral communication and attention to detail.
• Ability to embrace constant change with flexibility.
• Schedule flexibility to work at weekends.
• Intermediate MS Office applications specifically Excel (preferably).
• Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is a must.
• Relevant field experience will be preferred.
• Excellent spoken and written communication skills
• Knowledge of Customer s Culture
• Versant score of 4+
• Willingness to work in 24 7 (22 hours currently) environment and rotational shifts.
• Excellent team work and ability to work in a distributed delivery environment.
• Should be proactive and with a customer service approach.

• Any Graduate / Post Graduate.
• Fresher and Experience Candidate may Apply.
• Should be comfortable with Inbound.
• Must be flexible working in shifts.
• Agents should possess grammatically correct communication skills in written and Verbal English.
• Should be proactive and with a customer service approach.