Am/ Manager Job in Radical Minds

Purpose of the Job:

The job requires the candidate to manage a team responsible for running operation. The incumbent will be required to manage a team for day to day operations across all portfolios agreed with the client ensuring 24 7 shift support in line with client requirements, achieving client & internal deliverables.

Eligibility Criteria:

• Any Graduate from a recognized university
• Should have completed a minimum of 12 months in the current role
• Flexible in shift timings to work for 24*7 support
• Must be ready to get cross-trained in every line of business of Radical Minds
• Should have relevant experience of BFSI/Travel/Logistic

Role Essentials: Specifies Key Result Areas for the Incumbent

People Management:

• Team management handling a team of BFSI/Travel/Logistic
• Coaching & Feedback Providing adequate feedback & coaching to improve employee morale & contribute directly to team performance
• Employee Engagement conducting engagement activities at the team as well as organization level
• Attrition & Absenteeism Adherence to attrition & absenteeism targets aligned as per goals
• Employee Development provide learning opportunities to team & succession planning
• Monthly Team Connect Evaluation of team s performance & monthly 1-0-1 connect with employees

• Performance Management:
  • Achieving & exceeding all service level agreements/CTQs
  • Leading Performance improvement initiatives
  • Performing quality checks (Auditing the cases reviewed by the team)
  • Sharing the client calibration requirements with Sr.Mgr /Head Ops
  • Conducting calibration exercise with quality & training teams as required

• Value add Support:
  • Assisting in preparing business reviews as required
  • Assisting in understanding client s requirements and conceptualize solutions to meet them effectively
  • Assisting with any ad-hoc requirements, as per business

• Compliance:
  • Adherence to Radical Minds internal policies & all audit requirements for a self & team
  • Adherence & comply with all client related regulatory requirements

Knowledge and Skills:

Required:

• Well versed in working with MS Office and Internet Explorer
• Good Analytical Skills (i.e. Data mining, Trend Analysis, etc.)
• Conflict Management
• Time Management
• Proven track record of managing/supporting/extensive mentoring experience of minimum 5 to 10 analysts in similar roles

Preferred:

• Excellent verbal & written English Communication skills