Technical Account Manager - Postsales Smb (india & Saarc) Job in Qualys, Inc.

Description

The Post-SalesSmall-Medium-Enterprise(companies with1-5000 employees)Technical Account Manager (TAM) is responsible forensuring that the Qualys solutions deliver full quality to customers, while growing their business with Qualys.You will be required to correctly position our solutions inthe customers vision, and to assist with the testing, understanding and implementation of these in the customers IT security environment.

The ideal candidate will be required to establish a strong relationship withcustomers, closely follow their activity, guarantee their satisfaction, identify the opportunities for growth, and manage the entire sales and technical cycle.The candidate will be required to conduct presentations,follow the Proof of Concepts and drive Sales activity,including theloggingofmain events to our CRM (SalesForce), which will also be used for Pipeline, Forecast and Reporting activities.

Responsibilities

• Build, maintain and develop business and technical relationships forassignedcustomers
• Growaligned accounts byidentifying anddeveloping opportunities to expand the range of services offered.
• Compile and delivertechnical andsales presentations that are relevant to the audience.
• Demonstrate, prove and align product capabilities to support customer goals.
• Respond to customer questions on technical and business-related issues, including RFIs/RFPs
• Actively promoting, managing and supporting POCs
• Manage opportunity pipeline activity through the Companys CRM
• Provide accurate forecasting on Sales pipeline
• Maintaining sales admin records and completingsales reports when necessary
• Carefully monitor the quality of all services Qualys deliverstothecustomer
• Raise any necessary alertfor the customersbusiness or technical situationin a timely manner
• Act as the customer champion within Qualys.
• Collaborate with Product Management, Marketing and Engineering teams to drive customer requirements.
• Occasional onsite customer visits / conferences /trade shows

Required attributes

The ideal candidate will be self-motivated with important knowledge of IT security andwill be familiar withtypical business and sales processcontrols.The ability to demonstratestrong presentation skills and communicate professionally in response to emails, RFPs and submitting reportsis essential.Anorganisedand analyticalapproach to findingsolutions to obstacles through creative and adaptive approachesis also key.

• Completed vocational training
• 3+ years relevant experience (preferably supporting external clients)
• Excellentcommand of theGermanlanguage, including strongwritten and oral communication skills
• Good command of theEnglish language, includingwritten and oral communication skills
• Workplace at the Office in Nuremberg and Home Office
• Ability to learn, understand and apply new technologies
• Familiarity with customer presentations and negotiations is desired.
• Capable ofblending technical details with commercial requirements
• Preferred knowledge of key technologies and subjects including;
• TCP/IP and networking,
• Vulnerability Management
• Policy Compliance/Audit Tools,
• Network Security
• Web App Security
• Endpoint Detection and Response
• File integrity Monitoring
• Patch management
• Other relevant enterprise security solutions
• Cloud providers
• Containers and DevOps cycle
• API scripting (curl, python, )

Desired Attributes:

• Previous experience of Qualys or related solutions
• Cyber Security Qualifications, examples: CompTIA Security, Ethical Hacker, CISSP