Lead, Hr Shared Services Job in Qualys, Inc.

Description

Lead, HR Ops

The candidate leads the Shared Service Tier 1 and Tier 2 team members to drive exceptional employee experiences across the region. The candidate will monitor the overall Shared Services / Contact Center team and its performance and ensure service levels meet and exceed service and quality standards. This role will be responsible for first line people support through the full employee lifecycle and delivering end to- end HR process transactions through the companys HRIS. The role will be working closely with global teams to provide HR operational and administrative support across regions and time zones.
The candidate must have experience in Global Shared services team, with focus on Americas region and Workday HRIS.

Responsibilities

• Lead and develop the HRSS team members to drive activities to maximize performance and operational excellence and manage HR data quality and integrity
• Develop, analyze, and streamline HR services and processes to ensure operational excellence and improve people experiences
• Ensure consistency in people processes and policies design and execution
• Manage core operational HR topics including employee lifecycle management, HRIS, HR Compliance, EEO, AAP, Mobility, HR Policies, and other work topics as identified
• Develop and implement a systematic approach to measure service level topics and SLAs by key category
• Build knowledge base and documentation based on cases and successful delivery data
• Coach the shared services team to resolve escalations while delivering excellent customer service via troubleshooting, root cause analysis, issue recommendation, implementation, & communication
• Guarantee compliance and integrity of HR by developing an operational dashboard and scorecard, providing monthly updates key stakeholders
• Collaborate with global HR and IT services to design and deliver employee centric solutions
• Maximize the use of technologies and the shared service center to create impact and value.
• Additional duties, as assigned

Personal Attributes & Competencies

• Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.
• Escalation management skills
• Ability to identify process improvements and look for more efficient solutions to problem
• Flexible and proactive attitude
• Good team working and communication skills
• High level of attention to details
• Training team members on process
• Excellent time management skills