Quality Control Specialist (us Collection) Job in Quadron Isolutions Pvt. Ltd.
Quality Control Specialist (us Collection)
Quadron Isolutions Pvt. Ltd.
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
7 Quality Control Specialist (US Collection) Responsibilities
- Monitor calls taken by the agents to ensure that they achieve set goals given by the client.
- Maintain the quality of calls taken by agents to ensure compliance and process being followed accurately.
- Giving timely feedback to the agents. Highlighting repetitive issues to Operations.
- Coaching/mentoring the bottom quartile agents and top performers to achieve the group dynamics.
- Conduct refreshers when required to meet service delivery levels.
- Design and run Training Need Analysis based refresher programs targeting the bottom quartile performers to drive process improvement.
- Quality Audit readiness Report collation, maintenance and data analysis, always maintain audit readiness in terms of Quality reports and other quality data (hard and soft copies).
- Attend call calibrations with the client.
- Publish daily and weekly reports.
- Handling complaints received from the client and customers.
- Graduate
- 1 year + of experience as a Quality Analyst
- Excellent verbal & written communication skills
- Should have good interpersonal and employee relations skills
- Must have good working knowledge in MS-Office or any other data analysis tools.
- Must have excellent analytical skills.
Experience Required :
Minimum 1 Year
Vacancy :
2 - 4 Hires
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