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BriefCase

Quality Control Specialist (us Collection) Job in Quadron Isolutions Pvt. Ltd.

Quality Control Specialist (us Collection)

Quadron Isolutions Pvt. Ltd. 4+ weeks ago
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Job Summary 7 Quality Control Specialist (US Collection) Responsibilities
  • Monitor calls taken by the agents to ensure that they achieve set goals given by the client.
  • Maintain the quality of calls taken by agents to ensure compliance and process being followed accurately.
  • Giving timely feedback to the agents. Highlighting repetitive issues to Operations.
  • Coaching/mentoring the bottom quartile agents and top performers to achieve the group dynamics.
  • Conduct refreshers when required to meet service delivery levels.
  • Design and run Training Need Analysis based refresher programs targeting the bottom quartile performers to drive process improvement.
  • Quality Audit readiness Report collation, maintenance and data analysis, always maintain audit readiness in terms of Quality reports and other quality data (hard and soft copies).
  • Attend call calibrations with the client.
  • Publish daily and weekly reports.
  • Handling complaints received from the client and customers.
Education and Experience
  • Graduate
  • 1 year + of experience as a Quality Analyst
  • Excellent verbal & written communication skills
  • Should have good interpersonal and employee relations skills
  • Must have good working knowledge in MS-Office or any other data analysis tools.
  • Must have excellent analytical skills.
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Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

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