Ifs_technology_lead Engineer_senior Associate_kolkata Job in Pwc

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities and coach to help deliver results.
- Develop new ideas and propose innovative solutions to problems.
- Use a broad range of tools and techniques to extract insights from current trends in business area.
- Review your work and that of others for quality, accuracy and relevance.
- Share relevant thought leadership.
- Use straightforward communication, in a structured way, when influencing others.
- Able to read situations and modify behavior to build quality, diverse relationships.
- Uphold the firms code of ethics and business conduct.

Mandatory Skills-

• Good communication skills
• Hands-on experience in End-user computing, Hardware & Networking Support.
• Troubleshooting & fixing desktop / laptop OS, Email client (Lotus notes, Gmail etc.)
• Understanding of Cloud software offerings, Video Conferencing and Voice System
• Expertise in troubleshooting of Operating systems (Windows, IOS).
• OS Imaging: Build, test, implement and regularly upgrade OS image for new desktop/laptop or as per the Business specific requirements.
• Handle technical escalations for L2 and L3 Calls.
• Experience in Mobile Device Management technologies (Apple and Android IOS)
• Should be able to Perform Root Cause Analysis for the incident tickets.
• Should be able to coordinate actively with Local and Global Teams

Good to have-

• Testing of new/old Hardware/software products for compatibility and performance.
• Requirements determination and facilitate the testing of the same during UAT/pilot.
• Knowledge Management: Create SOPs for known solutions and script whichever possible
• Process Documentation: Ensure all process documents, maps and SOPs are updated regularly.
• New Technology/Product Evaluation and Implementation: Understand, evaluate, carry out pilots, recommend, take approval and implement new products and technologies.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date