Ifs - Technology - Service Desk Technical Manager - Kolkata Job in Pwc

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Pursue opportunities to develop existing and new skills outside of your comfort zone.
- Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
- Coach others and encourage them to take ownership of their development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firms/clients expectations.
- Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
- Focus on building trusted relationships.
- Uphold the firms code of ethics and business conduct.

Activities to be performed :

• Candidate to lay down the best practice sharing among teams, guidance and mentoring.
• Data consolidation shall be instrumental in providing guidance to the team for process improvement.
• Shall be required to maintain customer relationship, engage in team building exercises.
• Responsible for Productivity Improvement initiatives for Service Desk.
• Responsible for Customer Relationship Management.
• Responsible for Service Improvement plans and Continuous improvement plans.
• Demonstrates exceptional organizational skills.
• Demonstrates ability and success working in a Team environment.
• Exhibits passion and alignment with our vision, values & operating principles.
• Ability to communicate both positive and area of improvement feedback in a concise and objective manner; while maintaining confidentiality
• Exceptional good in both Written and Verbal communication.
• Detail oriented and demonstrates the ability to multi-task.
• Possesses excellent MS Excel & MS Power point knowledge.
• Excellent communication and Strong Time-management skills.
• Work with Global teams as and when opportunity arises.
• Graduate with 10+ years of Experience in Technical Service Desk - Service Now
• ITIL V3/V4 Certified Preferred.
• Complete Knowledge and Hands on Experience in Incident Management Tool, preferably Service Now.
• Candidate must be Detail oriented and highly organized.
• Accountable for process adherence at unit level and performance of the Desk.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date