Product Analyst Job in Ptc

Job Description for Advertising Purposes

PTC is looking for talented, enthusiastic, and career-minded individuals to join our Core Support
Delivery team where you will have the opportunity to work with PTCs Product Lifecycle Management (PLM) Product Line.You will be responsible for the delivery of superior quality support services
to our customers and partners while working alongside a highly talented and collaborative global team.

Primary Responsibilities

• Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best practices.
• Utilize PTCs case management tool to log issues and track associated statuses and related activities.
• Create and publish knowledge articles for reuse by PTC customers and employees.
• Opportunities to train, mentor, as well as participate in continuous training programs.
• Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
• Identify and recommend product and support training opportunities for the support team.

• A strong capacity and desire to develop personal customer service and communication skills. The candidate is expected to understand and relate to customer needs while effectively managing customer expectations. A strong background in customer support is desired.
• The ability to effectively manage multiple urgent issues in parallel.
• The confidence, communication and interpersonal skills to manage and direct customers during urgent or critical situations.
• The desire to learn new skills and the desire to coach, mentor and train peers throughout the organization.
• The ability to work with team mates in a collaborative manner to achieve a mission.
• Presentation skills to prepare and present to large and small groups on technical and functional topics.
• Demonstrated motivation to learn new skills and technologies.

• Experience implementing or supporting Client-Server Applications, Relational Databases, Networking, or Operating System issues.
• Familiarity with UNIX and Windows Operating Systems.
• Demonstrated ability to solve analytical problems.
• Creating software configurations, duplicating issues and troubleshooting technical problems with PTC departments as well with the customer.
• Ability to investigate, document, and describe defects and customer use cases..
• Object-Oriented Programming background using Java and/or other software programming languages is a plus.
• An understanding of web and web services development including use of RESTful APIs, HTML and XML is preferred.
• Able to produce audience-appropriate technical communications with management, support personnel, and the customer.
• Experience /exposure to relational Database technologies (Oracle, MS SQL Server, etc.).

• Bachelors degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
• 1-3 years hands on experience in a related support, services, or software development field that utilized technical and soft skills.
• Object oriented programming background using Java.
• Experience working with technically diverse teams.
• Strong verbal and written communication skills.