BriefCase
BriefCase

L2 Engineer Customer Support Job in Progression Infonet Pvt. Ltd

L2 Engineer Customer Support

Progression Infonet Pvt. Ltd 4+ weeks ago
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Job Summary
  • Management of SSO Solution, Active directory (AD azure/ Intune /Linux bases AD).
  • Email solution management
  • Antivirus server management, patch management, Firewall and AP management.
  • Implementation and management of new tools, technologies e.g. MDM, Encryption solution, DLP etc.
  • Diagnose and troubleshoot software and hardware issues , technical issues, including account setup and network configuration
  • Properly escalate unresolved issues to appropriate OEM, Vendor (e.g., Sophos, Microsoft, Google).
  • Ensure all issues are properly logged in IT helpdesk tools.
  • Video/ Audio platform Management & support.
  • End to end support on Windows/Linux/Mac OS environments
  • End to end support on computer systems, mobile devices, and other tech products.
  • Licenses Management, Ticketing tools management & configuration.
  • SLA & Performance management. End Point Assets management
  • Compliance management as per defined compliance tracker.
  • G-suite Email solution/ MDM, IDS, IPS
  • V- Hardening , policy push through AV, ERP support, Biometric application & devices, NVR support.
  • To attend the calls as per helpdesk/Incident Management tool Call Assignment
  • To escalate the issue to Service Desk Manager as required.
  • To provide permanent resolution for the problems of the users.
  • To communicate with users with high degree of etiquettes and professionalism
  • To ensure all the calls has been attended and updates in the Ticketing Tool whichever come under their bin. Roaster/Leave Management
  • Candidate must have own transport to commute to work.
  • 4+ Years of Working Experience as Engineer handling similar types of services/incidents.
  • B.Tech/Graduate
  • Exposure on Servers
  • Exposure on Windows 7/10/Mac/Linux/Ubuntu
  • Strong experience on Open-source platform, Linux/ Unix platform management.
  • Knowledge of Domain control, AD, DHCP, Printer server, Firewall, AP, Network endpoint, AD policies, script on AD, Linux AD.

Qualification :
B.Tech/Graduate
Experience Required :

Minimum 4 Years

Vacancy :

2 - 4 Hires

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