Assistant Manager Customer Success Job in Agnext Technologies

AgNext, an award winning venture capital backed company lead by IIT/IIM professionals, develops innovative data driven solutions for Agriculture and Food Businesses globally; with the help of Internet of Things and Artificial Intelligence; using a confluence of new-age hardware, software-as-a-service, and AI based analytics.

Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow s reality today, learning from the industry s top talent and having fun while you do it!

We are looking for accomplished and highly passionate professionals, who have the zeal to build out-of-the box, high quality products; dream big, thrive on change and innovate for today and tomorrow.

Positions : 2

Education : Bachelor of Technology/MBA/M.Tech. Industry/Domain : Open to any industry type and domain Employment Type: Full Time, Permanent

Experience : 2-4Years

Salary : Not a constraint for the right candidate

Location : Gurgaon

A true, impactful career opportunity with a company that does meaningful work

Extensive opportunities to grow your skill set and enjoy career growth

The camaraderie of energetic, highly talented team of innovators

Understand customer s business issues, desired business outcomes and recommend solutions based on Contrast s best practices;

Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place;

Deliver a proactive customer contact strategy to achieve merchant goals, customer satisfaction, and revenue growth;

Problem resolving attitude

Stakeholder communication

Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral

Identify risk, up sell opportunities and work with internal and external stakeholders to present solutions;

Ability to prioritize, multi-task, and perform effectively under pressure;

Exceptional organizational, presentation, and communication skills, both verbal and written;

Mentor and train dedicated CSC to support the development of their product and client management skills;

Help guide the client by sharing insights, best practices and ensure a high level of client satisfaction;

Be a thought leader by sharing merchant and vertical insights to drive program and product innovation, ultimately with the goal of driving growth;

Primary day-to-day contact and strategic partner for key customers.

Understand the workings of a sales organization and how your actions impact revenue.

Visit client locations for meetings/training as and when required.

Ensure company operations are completed in a timely and effective manner.

Experience managing, consulting and negotiating with Enterprise customers;

Experience within the SaaS, E-commerce, and/or retail tech industries strongly preferred;

Proficiency in Keynote and Google Docs is a plus, Zendesk, JIRA, and Photoshop a strong plus;

Strategic thinker who can take both short and long-term business objectives and execute on a tight tactical plan to achieve;

Technically minded but solutions oriented;

Confident and convincing individual with experience in working with senior to C-level executives;

Email your resume to : recruitment@agnext.com

Apply at https://agnext.com/career.html

Walk in and meet us at : AgNext Technologies Pvt. Ltd.; C-184, Software Technology Park of India; Phase 8A Industrial Park; Mohali, Punjab 160064