It Help Desk Executive Job in Plasmacomp
It Help Desk Executive
Plasmacomp
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : Bachelor/Master Degree
Essential Duties and Responsibilities:
- 1-2 years of IT experience with Help Desk Support.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries/tickets on time either in person or over the phone or via tickets.
- Write training manuals.
- Maintain the daily performance of computer systems.
- Respond to email messages for users seeking help.
- Ask questions to determine the nature of the problem.
- Walk the customer through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.
Qualified and interested applicants can send their resumes to jobs@plasmacomp.com include in the subject line IT Help Desk Executive.
Qualification : Bachelor/Master Degree
Experience Required :
1 to 2 Year
Vacancy :
2 - 4 Hires
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