BriefCase
BriefCase

It Help Desk Executive Job in Plasma Softech

It Help Desk Executive

Plasma Softech 4+ weeks ago
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Job Summary
  • 1-2 years of IT experience with Help Desk Support.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries/tickets on time either in person or over the phone or via tickets.
  • Write training manuals.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for users seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk the customer through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

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